We would like to give all of our customers a superior shopping experience. If at any point you feel we haven't met your expectations, please let us know.

Thank you for shopping with Herbiary!

Payment

We accept Visa, MasterCard, and Discover credit cards for payment. Sorry, no personal checks, money orders, or CODs.

Shipping

All orders are shipped using USPS (The United States Postal Service), and originate in Philadelphia, PA. Most orders are shipped the next business day, and we will notify you if we are unable to ship within 2 business days.

If you need expedited shipping, please indicate your needs in the comments field and we will do our best to accommodate your request!

All orders with a merchandise value under $75 will be charged $5.95 for shipping in the continental United States. For all orders $75 and over, shipping is free in the continental US.

For Alaska, Hawaii, and international locations, an estimate for shipping will be provided before shipping your order.

Returns

If you have a question about a product, please ask us before placing your order. We gladly accept returns on unused merchandise within 14 days of purchase.

Please include a brief note with your return letting us know why the item(s) are being returned. We will refund the cost of the product(s) returned. The customer is responsible for shipping charges to return the material unless an error was made on our end. If you would like to make a return on a used product or after 14 days, please contact us.

Sales Tax

We collect sales tax where appropriate on all orders shipped in Pennsylvania and North Carolina.

Ordering By Phone

Our store staff will be happy to assist you with orders that you wish to place over the phone. If we don't answer your call during business hours, it is because we are helping customers in the store! Please leave a message, and we will call back as soon as we can.

Samples & Special Orders

As all our products are pre-packaged, we are unable to offer samples. If you need something that is not in our store, please contact us. If we are unable to order it for you, we’d be more than happy to try to point you in the right direction.