We would like to give all of our customers a superior shopping experience. If at any point you feel we haven't met your expectations, please email to let us know.  Thank you for shopping with Herbiary!



We accept Visa, MasterCard, American Express, and Discover.  Sorry, no personal checks, money orders, or CODs.



Most orders are shipped using the USPS (United States Postal Service) and occasionally with FedEx, and originate in Philadelphia, PA or Asheville, NC. We work hard to ship orders either the same day or the next day, and we will notify you if we are unable to ship within 2 business days.  USPS orders are shipped via Priority, First Class, and Media mail.

If you need expedited shipping, please indicate your needs in the comments field and we will do our best to accommodate your request.

For all orders over $75, shipping is free in the continental US.

We are not able to ship orders to other countries at this time.

Returns & Refunds

If you have a question about a product, please ask us before placing your order. 

We accept returns on unused merchandise when returned within 14 days of purchase.  We are unable to accept returns on any bagged teas or herbs.

There are no refunds for classes. 


Sales Tax

 We collect sales tax when appropriate on all orders shipped in Pennsylvania and North Carolina.


Ordering By Phone

Our store staff will be happy to assist you with orders that you wish to place over the phone. If we don't answer your call during business hours, it is because we are helping customers in the store! Please leave a message, and we will call back as soon as we can.  Please reach us 828-552-3334.


Coupon Codes

Coupons are not valid for classes, programs, community membership fees, travel, or retreat.


Samples & Special Orders

As all our products are pre-packaged, we are unable to offer samples. If you need something that is not in our store or that you found in our shop but is not listed online, please contact us. If we are unable to order it for you, we’d be more than happy to try to point you in the right direction.


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