We would like to give all of our customers a superior shopping experience. If at any point you feel we haven't met your expectations, please email firstname.lastname@example.org to let us know. Thank you for shopping with Herbiary!
We accept Visa, MasterCard, American Express, and Discover. Sorry, no personal checks, money orders, or CODs.
Most orders are shipped using the USPS (United States Postal Service) and occasionally with FedEx, and originate in Philadelphia, PA or Asheville, NC. We work hard to ship orders either the same day or the next day, and we will notify you if we are unable to ship within 2 business days. USPS orders are shipped via Priority and First Class mail.
If you need expedited shipping, please indicate your needs in the comments field and we will do our best to accommodate your request.
For all orders $75, shipping is free in the continental US.
In June of 2021 we have resumed shipping to other countries. At checkout you will pay $20 as a deposit for shipping and you will be contacted with an actual cost after we determine what it will cost for the items to be sent to your country. We are not responsible for any customs or duties you may owe your home country for these items.
Returns & Refunds
If you have a question about a product, please ask us before placing your order.
Due to the extenuating circumstances surrounding the global pandemic, we are unable to take returns on any items at this time. We apologize for the inconvenience.
There are no refunds for classes.
We collect sales tax when appropriate on all orders shipped in Pennsylvania and North Carolina.
Ordering By Phone
Our store staff will be happy to assist you with orders that you wish to place over the phone. If we don't answer your call during business hours, it is because we are helping customers in the store! Please leave a message, and we will call back as soon as we can. Please reach us 828-552-3334.
Coupons are not valid for classes, programs, community membership fees, travel, or retreat.
Samples & Special Orders
As all our products are pre-packaged, we are unable to offer samples. If you need something that is not in our store or that you found in our shop but is not listed online, please contact us. If we are unable to order it for you, we’d be more than happy to try to point you in the right direction.